FAQ

Q1: What age groups are your building blocks, early education machines, and mystery boxes suitable for?

• Building Blocks:
  • Toddler sets (1–3 years): Large, chunky pieces with no small parts (choking hazard-free), ideal for motor skill development.
  • Preschool sets (3–6 years): Medium-sized pieces with STEM themes (e.g., construction, space), suitable for creative play and problem-solving.
  • Kids sets (6+ years): Smaller, more complex pieces for advanced building projects (e.g., robots, castles).
  
  
• Early Education Machines:
  • Toddler machines (1–3 years): Simple buttons, light/sound effects, and basic language learning (numbers, colors).
  • Preschool machines (3–6 years): Bilingual learning (English/Spanish), story-telling, and interactive games (alphabet, shapes).
  
  
• Mystery Boxes:
  • Toddler boxes (1–3 years): Large, safe toys with no small parts, themed around animals or vehicles.
  • Preschool boxes (3–6 years): STEM toys, art supplies, and educational games, with surprise themes each month.
  
  

Q2: Are your toys made of safe, non-toxic materials?

• Building Blocks: Made of food-grade ABS plastic (BPA-free, lead-free, phthalate-free) — safe for kids to put in their mouths (for toddlers). Wooden blocks are made of natural pine with water-based, non-toxic paint.
• Early Education Machines: Casings are made of durable, non-toxic plastic; screens are shatterproof to prevent injury. All electronic components meet safety standards for kids’ toys.
• Mystery Box Contents: Every item inside is tested for safety — no small choking hazards for toddlers, no toxic materials, and no sharp edges.

Q3: Can I customize building blocks or mystery boxes with my child’s name or favorite theme?

• Building Blocks: We can engrave your child’s name on the block storage box or print custom themes (e.g., superheroes, princesses) on the blocks. Customization takes 3–5 business days, with a small additional fee.
• Mystery Boxes: We offer custom-themed boxes (e.g., dinosaur, unicorn, space) — just note your preferred theme in the order notes, and we will curate the box accordingly. Custom mystery boxes have the same price as standard boxes.

Q4: What should I do if there are missing pieces in my building block set?

1. Check the packaging thoroughly — small pieces may be tucked in the corners of the box or in a separate plastic bag.
2. If pieces are truly missing, send an email to our customer support team with your order number, a list of missing pieces, and a photo of the opened box.
3. We will ship the missing pieces to you free of charge within 24 hours — no need to return the entire set.

Q5: Do your early education machines come with a warranty? How do I troubleshoot common issues?

• Machine won’t turn on: Check if the batteries are installed correctly or if the charger is working (for rechargeable machines).
• No sound/light: Ensure the volume is turned up or the brightness setting is adjusted; reset the machine by pressing the reset button (usually located on the back).
• Language setting error: Refer to the user manual to change the language, or contact our customer service team for step-by-step instructions.

Q6: Can I purchase toys in bulk for a preschool or birthday party? Do you offer discounts?

• Building Blocks: 10% discount on orders of 5+ sets; 20% discount on orders of 10+ sets.
• Early Education Machines: 15% discount on orders of 3+ machines; 25% discount on orders of 5+ machines.
• Mystery Boxes: 10% discount on orders of 10+ boxes (perfect for party favors).